How long will it take to receive the custom made sample?

The delivery time of a custom made Promotional Sample is usually 3-4 weeks, depending on your specific requirements and the production process.

What does a custom made sample entail?

A custom made sample is made completely to your specifications, in your size, including your logo and any specific colors. This allows you to see exactly how your personalized sneakers will look and feel.

Can I order a sample of the promotional sneakers?

Yes, you can! For €85 we offer the opportunity to order a fully personalized sample of our promotional sneakers. This is a great way to test the quality, comfort and design of our shoes before placing a larger order.

Can I keep the test set for an extended period of time?

No, the test kit is intended as a temporary tool. We ask you to return it within two weeks so that we can provide other customers with this service as well. After two weeks, you will be charged Euro 50 per shoe.

If you have any questions, feel free to contact us. We'll be happy to help!

What should I do after determining the correct size?

Let us know your chosen sizes so we can customize your order. Please return the test kit in its original packaging after use.

Return address shoe size test kit:
Promo Sneakers
Schoonoordselaan 6
3941 KN Doorn
Netherlands

How can I order the test set?

When you place an order, you can request a free shoe size test kit. You will receive it quickly so you can try on and confirm your size before we produce your personalized sneakers.

What is the shoe size test kit?

The shoe size test kit is specially designed to help customers choose the perfect size before placing an order. The set includes one shoe per size, so you can try on and be sure which size fits you best.

Return address shoe size test kit:
Promo Sneakers
Schoonoordselaan 6
3941 KN Doorn
Netherlands

Why is there only one shoe in the shoe size test kit?

The test kit is intended to help you determine the correct size and not to use the shoes on a daily basis. One shoe per size is enough to fit and check the size. This makes the process more efficient and allows us to offer this service free of charge.

Return address shoe size test kit:
Promo Sneakers
Schoonoordselaan 6
3941 KN Doorn
Netherlands

Is the transportation of promotional sneakers sustainable?

Yes, the transportation of the promotional sneakers is sustainable, as long as you do not use the Express service. Sustainability is important to us, which is why we select the most sustainable option available for transportation. When you choose standard shipping, the sneakers are transported by train, which has significantly lower CO2 emissions compared to air transport. This method allows us to contribute to a lower environmental impact and a greener logistics chain. However, if you choose the Express service, where the sneakers are delivered faster, we use air transport, which is less environmentally friendly.

Can I also order promotional shoes with a shoe box?

Yes, the promotional sneakers can also be ordered with a shoe box, possibly printed with your logo or design, for an additional charge. This provides an additional opportunity to promote your brand and ensures a professional presentation of the sneakers.

How is the delivery time calculated?

The delivery time begins as soon as both the order and the design are approved AND we have received all the required shoe sizes. If we do not receive the sizes in time, the delivery time will be delayed.

Can I change the sole or the color of the sole?

No, the sole and sole color are not customizable.

Can I choose the colors of the laces?

Yes, this is possible for a surcharge.

Can I return or exchange the shoes?

As these are personalized products, returns or exchanges are only possible in case of manufacturing defects.

What are the delivery times?

Delivery time depends on the size of the order and the personalization process. For Portuguese sneakers, the delivery time is 6 to 8 weeks. For promotional sneakers, delivery time is approximately 8 weeks for orders up to 100 pairs and 8 to 12 weeks for larger quantities. In addition, promotional sneakers can be ordered with an Express surcharge of €10 per pair, reducing the delivery time to 4 to 6 weeks for orders up to 250 pairs.

What are the payment options?

We accept payments via bank transfer and iDEAL. Orders must be paid in advance. Customized payment plans can be discussed for large orders, provided a credit limit is provided.

Can I use my own logo or color?

Yes, we can process any logo and color on the shoes for the promotional sneakers. For the durable sneakers, we have standard colors in leather and vegan leather in stock. We will find the best matching color for you. Feel free to contact us to discuss the possibilities.

How do I determine the correct shoe size?

We offer a fitting kit that allows you to easily determine the correct size, so you can be sure you are ordering the perfect size. We highly recommend taking advantage of this. The set can be borrowed for two weeks for a deposit. In addition, consult our size chart or contact us for personal advice.

Can I see a sample pair before placing a large order?

Yes, we offer fitting kits for every shoe model, which you can try on for free for two weeks (with deposit), so you can be sure you have the right size.

What materials are used for the shoes?

We offer shoes in PU, canvas, vegan leather and genuine leather, handmade in Portugal, and high-quality nappa leather from Turkey.

What are the minimum order quantities?

The minimum order quantity for shoes with your own logo and colors is for Potugese sneakers 15 pairs, for the Promotional sneakers 5 pairs.

How long does it take to have a pair of shoes made?

The production process of custom-made shoes usually takes 6 to 8 weeks. This depends on the number of pairs, the complexity of the design and the country where the shoes are produced.